Help & knowledge

How can we help?

Everything you need to get more out of the tool. Search below or browse by category.

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Docs are being written. None of the articles below are live yet. The lists show what's planned for each category.
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Getting started
  • What is CutReel
  • Upload your first video
  • Reading the dashboard
  • Your first clip candidate
  • Understanding delivery signals
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Editing & takes
  • How Best-Take Autopilot works
  • Reading the Energy Map
  • Working with abandoned takes
  • Overriding a suggested take
  • Emphasis-aware caption styles
  • Stock and AI b-roll placement
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Publishing
  • Connect your social accounts
  • Publish to TikTok
  • Publish to Instagram Reels
  • Publish to YouTube Shorts
  • Schedule posts across platforms
  • Caption customization
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Billing & account
  • Understand your plan
  • Hour top-ups and AI b-roll credit packs
  • Cancel or downgrade your subscription
  • Manage seats (Agency)
  • Add members to your workspace
  • Payment methods and invoices
  • Non-refundable policy explained
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API & MCP
  • Generate an API token
  • MCP server setup (Claude Desktop / Cursor)
  • Webhook events
  • Batch analysis via API
  • Rate limits and quotas
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Troubleshooting
  • File upload issues
  • Analysis stuck or slow
  • Publishing errors and OAuth reauth
  • My best take wasn't crowned. What now?
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Still stuck? We reply within a business day.
On paid tiers you get chat support inside the dashboard. Agency plans get priority routing.
Contact support